FAQ: Shipping

Renting Equipment

• What are Magnanimous Rentals' hours of operation?

  We are open from 9am to 6pm Monday through Friday, and 9am to 4pm on Saturday.

• What is the best way to reserve equipment?

  To reserve equipment, visit our website MagRents.com. On the website, you can register an account and set up a rental. Click this [How Do I set up an Account?] to go to a description of how to set up an account.

• What if the website isn't working for me?

  If you are having trouble with our website, you can send a rental request via email to rentals@magnanimousrentals.com or call us to set up your rental. If you email us, please include your name, phone number, the dates you would like to rent and the equipment you would need.

• What if I am unsure what I need?

  Feel free to call or email us regarding your equipment needs. While it is always best to check out magrents.com to see what options you have, our rental coordinators are always available to assist you in setting up your optimal equipment package. Another great option is the videos on the item description page. The videos will give you a closer look into the set up or functionality of our equipment.

• How do I know what is included in each equipment kit or package?

  On our website, we list the basics that are included with each kit or package. If you are looking for a more descriptive list or something in particular, please ask a rental coordinator via email or phone.

• How do I set up an account?

  The best way to set up an account is at magrents.com. At the top right hand corner of the page, click "Sign In". At the bottom left corner of the small drop down window, click register. Follow the instructions on the registration page in order to finish setting up your account. You can also choose your preferred method of local pickup or shipping.

  In order to register, you will need to upload a high resolution photo or scan of your government issued photo ID and a link to your "Proof of Professional Experience" to waive any security deposits. Send us what ever you have and if it is not sufficient we will reach out to you for more information.

  Once you have provided your information, your ID and your link, your account will be registered and you will be able to set up your rental. If there is an issue with any of the information provided, you will be contacted by a rental coordinator. Your account will be verified upon submission of your first order.

• Can I set up an account under in a company name?

  We set up accounts under individuals' names. The account holder signs the paperwork, making him/her responsible for the equipment. The account holder can also confirm if others are able to add or remove equipment on any particular rental, but the account holder must confirm booking or cancellation. Your IDs, Payment Method, and paperwork must match the account holder's name. If you would like to add an alternative payer to your account we will request a copy of their ID as well.

  Your account will be in your name and you can continue to use your account if you change companies. If you change companies or addresses, just update it in your user profile.

• How do I know the equipment has been reserved for me?

  Submission of an order on the website confirms your intent to book. This creates a soft hold in our system. Our rental coordinators will look over your rental and make sure that everything is set for you to book. They will then confirm your booking and you will receive a booking confirmation via email.

• What if I do not receive a booking conformation?

  If you do not receive a booking confirmation, then your rental is not confirmed. There might be some missing information or our rental coordinators are still working on your rental. We will reach out to you if there are any issues. If an order is submitted after 5:30pm CT it may not be confirmed until the following morning. You may also need to check your spam folder.

• Can I extend a rental once it is out on rental?

  We are happy to extend your rental, pending availability of the equipment. Call or email us to let us know your desired return date, and we will work to make it happen. If the rental is within the week rate or month rate, then there is no charge for the extension (see Rental Rates for our pricing). If there is a balance due, we will use the card previously used for that rental for the extension, unless otherwise noted.

Equipment

• Has the equipment been tested before I receive it?

  Our equipment is always tested and prepped for your rental. We have a very thorough testing process where the equipment is tested and double-checked in order to have the equipment in good working condition for each rental. If you are renting multiple pieces of equipment, we test the items together to make sure that the set up will work for you, and we will suggest alternatives if a more suitable set up is available, however the responsibility for understanding the proper use and function of the equipment is always that of the renter.

• What if I am missing a piece of equipment?

  If you ever have an issue or cannot locate a piece of equipment, please call us. Our rental coordinators will assist you or have you speak to a gear technician if necessary. After your rental has been shipped, we email the account holder a list of every item included in the rental, including all the parts of each piece of rental equipment. This sheet will assist you if you cannot locate an item and when you are preparing for the equipment return.

• What do I do if there is a problem with the equipment?

  While we strive to make sure that every piece of equipment is sent out on rental in perfect condition, once in a while you might have an issue. If this happens, please call upon discovering the issue and let us know that you are having troubles. Our gear technicians will assist you to correct the problem or overnight a replacement.

• What if I want to switch out a piece of equipment I have on rental?

  Once the equipment has left Magnanimous Rentals, it is yours for that rental period. We cannot switch out a piece of equipment for another, unless it is determined to be malfunctioning. The new equipment would need to be rented as a separate rental, pending availability. This is because once you book equipment we turn down other renters who might want that equipment.

• Does Magnanimous Rentals sell expendables?

  At this time, we do not sell expendables.

Rental Rates

• What constitutes a 2 day rate?

  When you put an order into your cart pricing is adjusted based on the dates of arrival and return. Our minimum rental period for shipped orders is a 2 day rental rate. If the equipment arrives and ships out with one day in between it is considered a 2 day rental. For example, if your order arrives on the 1st and ships out on the 3rd, it is priced at a 2 day rental rate. If your rental arrives on the 1st and ships out on the 4th, it has a 3 day rental rate. Once a rental exceeds 3 days it is the same rental rate as a week long rental, meaning that a 7 day rental is charged at the same rate as any rental that exceeds 3 days. Once your rental exceeds 7 days a single rental day is added until three days are reached. At that point, it becomes a second week. This continues for each week until four weeks are reached. Four weeks is the same rate as three weeks. Any rental that exceeds 90 days in length will require a custom quote or a long-term lease. Let us know if you need any equipment for an extended period of time and we will provide you with a customized quote.

• What are the shipping rates?

  The shipping rates for each rental are automatically estimated when you type in a shipping zip code in your cart. You can choose to customize your shipping method in the drop down menu.

• Does Magnanimous Rentals match other rental houses' rates?

  If you have a quote from another rental house, feel free to email it over and we will price beat our competitors.

Shipping

• Can I have equipment shipped?

  We ship anywhere in the continental United States. During checkout, input the delivery zip code and location and shipping rates will be added to your rental. If you already have an account setup your shipping zip code from your account settings will auto fill in the zip code box in your chart.

  We also suggest having the rental equipment arrive the day before you need it to allow for any shipping irregularities, especially in winter months. We will ship the equipment on the day required to have it arrive on time, but any shipping issues are out of our control.

• Are there any restrictions on rental shipping periods?

  The minimum shipping rental length is 2 days; there is no maximum to shipping rental lengths. Even though we are open seven days a week, shipping companies are not. Therefore, we cannot ship on Saturday or Sunday. If you need equipment to arrive by end of day on Monday, please book by Friday. Additionally, your equipment will not arrive on the weekend, so if you need it Sunday the equipment will need to arrive by Friday end of day.

• What if equipment arrives damaged?

  Sometimes shipping companies are not extremely careful. If you receive damaged items, let us know upon receipt and send the damaged item(s) back to us. We will overnight a replacement, pending availability, at no cost to you.

• Does Magnanimous ship internationally?

  We ship anywhere in the continental United States. When you put the zip code into your rental check out, you will be automatically told if it is within our shipping range.

• What does it cost to have a rental shipped?

  Shipping is free for orders over $750 if booked with enough advance notice to ship ground. We suggest booking orders that require shipping at least a week in advance to ensure that we will have optimal time to ship the items to you.

  For orders under $750 or when ground delivery is not an option, plug in the zip code at check out. The shipping options will automatically appear for you and you can choose the best option for you.

• I normally have my equipment shipped, but I am going to be in the Chicago area. Can I have my equipment delivered?

  Yes, you can. If you have shipping as your default, your cart will automatically ask you for a shipping zip code. Put in the delivery zip code instead and you will be notified that the zip code is within our delivery radius. You can then switch to local delivery for that rental. If you want to pick up at Magnanimous Rentals, then you can click "Local Pickup".

Insurance and Security Deposits

• Is insurance required?

  There are some items that we absolutely require insurance for; these items are listed on our website. Insurance is also required for large orders. You will be informed if your rental requires insurance during check out. You can add insurance to your profile even if your current rental does not require insurance. To add your Certificate of Insurance to your profile, go to your account page in the "Account Setup" tab.

• Can I just get Insurance through Magnanimous Rentals?

  You can apply for Magnanimous Coverage on our website and use the card on file for the application fee. We will give you a follow up call to finish the process. We'll then let you know if you have been approved and your coverage limit. The cost of coverage is on a per rental basis.

  Magnanimous Coverage does not cover lost or stolen items or damage that occurs outside "Normal Use". "Normal Use" includes tripod mounted, handheld, handheld gimbals (single operator without hand-offs), Steadicam, and jib uses or any purpose built use of any item except for any car mount or device built for external mounting on a vehicle, aircraft, aerial drone, or waterborne vessel. The use of underwater housings is also excluded.

• Is a security Deposit required?

  We require a deposit for the full replacement cost of your rental items to be held on a credit card. If you can provide what we call "Proof of Professional Experience" then we will waive the security deposit for most of our items. "Proof" being your legal name in the credits of a video or on the your professional website.

  A security deposit is a hold on a credit card in your name. The full replacement value of the rental is held on the card until the items are returned, checked, and tested. Depending on your credit card company, it might take a few business days to release the hold. Rental fees are due upon the rental items leaving our shop.

Payment

• When is payment taken?

  Payment is due upon pickup or when the equipment leaves our shop. If the equipment requires insurance, there is a 20% down payment required at the time of booking. A 20% down payment is effectively a cancellation fee taken in advance. Down payments are applied to the rental balance upon processing payment.

  For rentals that require shipping, the credit card will be charged on the morning of shipment.

• If I return early can I get a refund?

  Once the equipment has left Magnanimous Rentals, it is yours for your requested rental period. Equipment returned early will not be refunded.

• What forms of payment are accepted?

  We accept all major credit cards: Visa, American Express, Mastercard and Discover.

• Can the equipment be shipped without payment?

  Payment is required before a rental leaves our shop. If we are unable to confirm payment, the equipment must stay in house. It is best to communicate what payment method you would like to use before the start of your rental; if it is a credit card make sure to have available funds.

• Why is there a hold on my credit card?

  If you place an order through our website within 48 hours of the ship date, we hold the rental cost on your card. That hold is processed when the equipment goes out for shipment. If your shipment date is beyond 48 hours of your initial booking we will not place a hold on your card.

Cancellation and Rescheduling

• What is the Cancellation policy?

  If you cancel a Booked rental within one week of the rental start date it is subject to a Cancellation Fee (20% of the total rental), as we have to turn down other renters to make sure it is available for you.

• What is the Rescheduling policy?

  A rental can be rescheduled once without a cancellation fee. If you need to reschedule, let us know what date you need to change to. You must let us know the new date by 10pm on the same day you request to reschedule to avoid the cancellation fee.

Damaged or Lost Items

• What happens if a piece of equipment is returned damaged or is misplaced?

  If you notice damaged or misplaced equipment while on rental, please let us know as soon as possible. When the equipment is returned our technicians will assess the damage and let you know the next steps.

• How do I know that the damage happened on my rental?

  Sometimes internal components wear out and break or hinges reach the end of their functionality. We will not charge you for repairs or replacement of damage caused by normal wear and tear. If we let you know that there is a damaged or missing item from your rental, we have already checked to make sure that it was not normal wear and that the damage happened on your rental. If you believe that the item was not damaged on your rental, let us know and we will look into it further to confirm.

• When will I be billed if an item is damaged on my rental?

  It may take 3 to 5 business days to test every item on your rental. Once the equipment is tested and checked, we will let you know what items are missing or damaged and send an invoice for replacement or repair.

Other

• Does Magnanimous Rentals sell equipment?

  We do not sell equipment in house. Keep an eye on the Magnanimous Rentals Facebook and Ebay pages. Sometimes used equipment is sold there.

• What if I want something not listed on the Magnanimous Rentals website?

  Just let us know and we will work to get you what you need or a suitable substitute. If our equipment is not available or you are looking for something that we do not carry, we will suggest a substitute or look into getting you the item you need.